by Wardah Malik for The 44 North, Contributing Writer - Politics
"While the feeling of safety is difficult to pinpoint, what is known is that many transit riders do not associate police with safety. "
Half of Toronto Transit Commission (TTC) riders don’t feel safe using the system. At least, that’s the impression you might get scrolling through Councillor Brad Bradford’s (Beaches—East York) social media. He has made transit safety a major pillar of his mayoral campaign, arguing for increased regulation. His latest motion to place police officers at every station was approved in March. Despite overall crime rates declining, Councillor Bradford maintains that “safety isn’t defined by statistics in a spreadsheet. It’s about how people feel.” If that’s the case, how do we know whether increased police presence actually leads to greater safety? In other words, can the feeling of safety truly be measured?
On July 7, 2023, a graphic video of a man being stabbed inside a Toronto subway car circulated widely on social media. In the shaky footage, a passenger can be heard yelling, "Help him. He’s stabbing him up. He’s killing him.” The fear in the speaker's voice resonated with viewers, many of whom cite the incident, along with other viral videos depicting violent episodes on the TTC, as evidence in favour of increased security measures on the transit system. These videos and images, while useful for holding individuals accountable, also have the effect of creating an environment of heightened unease and judgment. Online forums, in particular, have contributed to this dynamic. “Oh, another one?” one user writes in response to a March stabbing. “More poverty, more problems,” says another. Although reductive, these comments reflect and reinforce broader conversations taking place beyond digital spaces. Incidents of violent crime are being treated as a marker of the TTC and are increasingly being used to advocate for stricter policing of public spaces. In an article for the National Post, Councillor Bradford writes, “It’s the indiscriminate nature of these incidents that stays with you, the fact that in a crowded vehicle or on a narrow platform, there is nowhere to go when trouble begins.”
For Councillor Bradford, the high-profile incidents of recent years are not isolated events. Instead, they reveal a trend and serve as a warning for TTC riders: On your next commute, you could be the victim of an attack. While the TTC insists that this isn’t the case and hundreds of millions of trips go on every year “without incident,” its own data complicates that narrative. In a 2024 annual report, the TTC noted that Special Constables made 215 apprehensions under the Mental Health Act, an increase of 9% from the previous year. The report described these apprehensions as responses to “calls received for persons who were in distress or posed a threat to themselves or others.” A 2025 investigation by CBC and the Investigative Journalism Foundation adds to this, finding that the number of reported assaults on Toronto-area transit increased by 160 percent between 2016 and 2024.
The rise of violence on the TTC is difficult to attribute to a single cause. However, many experts argue that these incidents signal an urgent need for better support services for people struggling with homelessness, mental illness, and addiction. Often described as a microcosm of Toronto, the TTC reflects broader dynamics across the city and reproduces the tensions that exist beyond the platform. This means that high rental costs, overcrowded shelters and warming centers, and a growing housing affordability crisis will inevitably translate to more people using subways and streetcars as “makeshift bedrooms.” At the same time, the closure of supervised consumption sites has contributed to more visible drug use and discarded equipment across the TTC system.
And although the TTC and the City of Toronto have taken action to minimize these impacts through the introduction of several programs (including community safety ambassadors and security officers), many argue that it’s simply not enough support. Frontline transit workers, specifically, have called for more overdose response teams, outreach and crisis workers, and mental health professionals to ease their burden and reduce the expectation that they act as social workers to counsel vulnerable riders and de-escalate emergencies. However, rather than responding more robustly to this call, Councillor Bradford and others who view policing as a means of creating a safer Toronto have opted to increase police presence.
“We agree that the burden of responding to emergencies shouldn’t be placed on transit workers alone. However, we also know that police often escalate tensions on transit by, for example, harassing riders and using unnecessary force. Expanding police presence on the TTC contributes to a culture of fear within communities that are already overpoliced, such as racialized riders, Indigenous riders, immigrants, unhoused people, and people experiencing mental health crises,” Nico Nothwehr from the transit advocacy organization TTCRiders tells The 44 North.
A case study by the Ontario Human Rights Commission reaffirmed these concerns, showing that Black people in Toronto were 3.25 times more likely to experience a Toronto Police Service check than White people. The study’s community consultations also called for greater investment in social programs rather than policing, arguing that reallocating funding toward community supports would create safer, healthier, and more equitable communities that are less reliant on police services. On the TTC, this could mean expanding community-based, health-focused responses that de-escalate emergencies and strengthen non-police mental health crisis services.
Past initiatives have already demonstrated the effectiveness of these approaches. For example, the Toronto Community Crisis Service (TCCS), a free, confidential, 24/7 mobile mental health crisis response service that is available citywide to people 16 years of age and older, received more than 29,000 calls for service in 2024 and dispatched mobile crisis teams over 23,000 times across the city. Notably, 78 percent of calls transferred to TCCS by 911 were successfully resolved without any police involvement, demonstrating that non-police crisis response models can effectively support public safety while reducing unnecessary police interactions.
Still, even as advocates and community organizations continue to call for expanded, permanent support services and raise concerns about overpolicing, the TTC has steadily increased police presence across its properties and vehicles since 2021, arguably in an effort to restore pre-pandemic ridership levels. However, this strategy hasn't necessarily made riders safer. That reality makes it difficult to believe that Councillor Bradford’s latest policy will do anything other than target the city’s most vulnerable residents to create an immeasurable feeling of safety for a select few. In fact, over time, this policy will likely do more harm than good. It risks normalizing an expanded police presence in public spaces and making people increasingly dependent on policing as the primary model of safety.
While the feeling of safety is difficult to pinpoint, what is known is that many transit riders do not associate police with safety. Policy-makers mustn’t ignore this and, instead, use it to guide consultations and engagement with riders on what truly brings about community well-being. And although a new TTC safety plan to implement a crisis worker program is a step in the right direction, issues beyond the platform need to be addressed as well. For Nothwehr, “[T]he most effective solutions will be upstream—like increasing the number of dignified and accessible shelter spaces, building more supportive housing units that use a housing first approach, reopening supervised consumption sites, and increasing funding for mental health and addiction supports.”
Wardah Malik is a Toronto-based researcher, editor, and historian. She is the founder of Historyless Magazine, an independent publication covering global affairs and underreported political narratives. Her work spans media, human rights, and community-based research, including projects on press freedom, public health, and gender-based violence. Her research interests include governance, decolonizing language, and the preservation of underrepresented histories. Wardah holds an MPhil in World History from the University of Cambridge.
